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Owned and operated by Oasis Luxuries, we welcome every question about our patio furniture, fire pits, and pergolas.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your patio furniture set, fire pit, or pergola ships, you will receive an email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
If your purchase does not meet your expectations, please contact us within 30 days of delivery. We will guide you through our straightforward return process for a refund or exchange.
Can I exchange an item for a different style or finish?
Absolutely. If you would like to swap a pergola finish or try a different fire pit design, reach out to our team and we will arrange the exchange for you.
What materials are your patio furniture sets made from?
Our collections feature weather-resistant frames, UV-protected fabrics, and rust-resistant hardware designed for long-term outdoor use on patios, decks, and garden spaces.
Do your fire pits require assembly?
Most fire pits arrive with straightforward assembly instructions and minimal components. Detailed guides are included, and our team is happy to walk you through any step if needed.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Crafted for Outdoors
Our patio furniture, fire pits, and pergolas are built with weather-resistant materials designed for lasting enjoyment.
Easy Returns
Not the right fit for your space? Our hassle-free return process makes exchanges simple and stress-free.
